Frequently Asked Questions
Everything you need to know about your Skin Pharm journey.
When will my order ship?
All orders are processed within 1-2 business days. Once your package is on its way, you will receive a tracking number via email to monitor your delivery.
What is your return policy?
We offer a 30-day return policy on most products. If you are not satisfied with your purchase, please contact our support team to initiate a return for a full refund or store credit.
Are your products cruelty-free?
Yes, Skin Pharm is committed to ethical beauty. None of our products or ingredients are tested on animals, and we are proud to be 100% cruelty-free.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping zones to more countries in the near future.
How do I know which product is right for my skin type?
Each product page includes a 'Skin Type' guide. If you need personalized advice, you can take our online skin quiz or book a virtual consultation with one of our specialists.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay.